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 Error backing up databases" message is generated at Smart Card Options database when

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PostSubject: Error backing up databases" message is generated at Smart Card Options database when   Mon Jul 23, 2012 10:50 am

[You must be registered and logged in to see this image.]Environment



  • BlackBerry 6
  • BlackBerry 7 to 7.1
  • BlackBerry Desktop Software 6.0 to 7.0
  • BlackBerry® Social Feeds
  • Windows®
  • DT 2357173


[You must be registered and logged in to see this image.]Overview

When performing a full back up of the BlackBerry® smartphone using
the BlackBerry® Desktop Software, the following error message appears:

Error backing up databases

The full back up process stops at the Smart Card Options database.


[You must be registered and logged in to see this image.]Cause

The cache for the BlackBerry® Social Feeds application is scrubbed
every 24 hours, however only the previous 180 days worth of data is
removed.


[You must be registered and logged in to see this image.]Resolution

This
is a previously reported issue that has been escalated internally to
our development team. No resolution timeframe is currently available.



[You must be registered and logged in to see this image.]Workaround

To resolve this issue, perform a selective backup of the BlackBerry smartphone data:

  1. Launch BlackBerry Desktop Software
  2. Click on Back Up Now
  3. For the Backup Type, select Custom
  4. Click the check box next to the Data Type column header
  5. Scroll down to Social Feeds
  6. Click the box to de-select this database
  7. Click on Back Up
[You must be registered and logged in to see this image.]
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