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 Nokia Care Suite 5.0

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Shohag Gsm™


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PostSubject: Nokia Care Suite 5.0   Thu Feb 16, 2012 8:10 am

Nokia Care Suite Product Support Tool 5.0 is available. It provides
support for the Nokia Windows Phones (Lumia) and the latest S40 series
devices. Installation package and latest version of User Guide Document
are attached.

This is a totally new version of the Nokia Care Suite PST. It does
not replace the previous release (Nokia Care Suite 4.0 / 2011.38.1), but
adds support for the new products and their features when installed on
the same PC.

PST release 5.0 can be installed on the same PC with all current
Nokia Service Software Applications, but simultaneous use with earlier
PST version 4.0 is not possible
Bulletin Content

Version 1: 2.12.2011 Initial version

New features in the Care Suite 5.0

Support for new products: RM-761, RM-762, RM-763, RM-781, RM-799, RM-800, RM-801, RM-803, RM-809, RM-819
Product Information and Type label Printing for RM-801, RM-803, RM-809, RM-819
Refurbishment and Recovery for RM-803 and RM-809
Hardware Wizard replaced by separate tests
No Online use – Care Suite 5.0 is an Offline tool

Changes & Error corrections from previous version


Please note:

Online download functions have been disabled. Please use the Nokia
Data Package Manager Tool (SR1774) for downloading product SW files from
The Nokia FiRe
Only the new Common Data Package Location (SR1315) is supported by
default. If you need to use other Data Package Locations, they need to
be added to the preferences manually
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed
on the same PC and launched from the Nokia Application Launcher but not
run at the same time.
If it seems that all features are not available on the left hand side of
the screen, please click the small arrow next to the list. More
features will be shown. This may happen if your screen is not maximized.
Lumia / Windows phones will reboot when they are disconnected – please wait for the phone to restart
The use of Microsoft Zune is not required when you work on the Nokia Windows Phones
If you wish to use the Zune, it must be installed on PC before Nokia Care Suite 5.0
Installatioin of FUSE drivers may take a long time. Therefore it is
recommended that the Windows Automatic Driver Installation is disabled
from the Control panel. Please go to Windows Control Panel -> System
->Advanced System Settings ->Hardware ->Device Installation
Settings and select “Never install driver software from Windows Update”

Instructions for installation & use

User guide document and elearning material for Care Suite are
downloadable from Nokia Online (NOL). Please check the availability of
documentation from your local NOL ([You must be registered and logged in to see this link.]
Care Suite 5.0 can be installed on the PC with all current Service
Software versions which use the FUSE connection manager, but not run
simultaneously with Care Suite 4.0.
Before you start Phoenix or care Suite installation to Windows 7 the
User Account Control (UAC) should be turned off from Windows Control
Panel settings.
Please ake sure that you have all the latest Windows updates installed.
Care Suite installation and use does not require that a dongle (PK-1,
PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS
communication to phones which do not support direct USB connection

Known errors & limitations

FLS-5 Drivers included in the installation package do not support
64-bit WIndows operating systems. Therefore Care Suite PST can not be
used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS, especially on Windows XP
When performing “Recovery” to RM-763, Product Support Tool may crash
after operation has been successfully completed. This will not harm the
procust if it can be started normally

[You must be registered and logged in to see this link.]
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